Cookie Policy

Cookies Policy

Reach Folks (Pty) Ltd Trading as Spare24
Website: www.spare24.co.za
Effective Date: 01 July 2025

1. Introduction

This Cookies Policy (“Policy”) explains how Reach Folks (Pty) Ltd, trading as Spare24 (“Spare24”, “we”, “us”, or “our”), uses cookies and similar technologies on our website www.spare24.co.za.

Spare24 is an online retailer of premium tyres and automotive parts in South Africa. We respect your privacy and are committed to providing transparent information about how we collect and use your data in accordance with:

• Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013)
• Electronic Communications and Transactions Act (ECTA), 2002 (Act No. 25 of 2002)
• Consumer Protection Act (CPA), 2008 (Act No. 68 of 2008)

This Policy should be read together with our Privacy Policy, Terms and Conditions, and Payment Policy.

By continuing to use our website, you consent to the use of cookies as described below.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, or device when you visit a website. Cookies help websites function efficiently, enhance user experience, and provide site owners with information about how visitors interact with the site.

Cookies can be:

• Session Cookies: Temporary cookies that are deleted when you close your browser.
• Persistent Cookies: Remain on your device for a set period or until manually deleted.

3. How Spare24 Uses Cookies

Spare24 uses cookies to:

• Improve the functionality and performance of our website.
• Enable essential website features such as user login, shopping cart, and checkout.
• Enhance your shopping experience by remembering preferences and previous selections.
• Facilitate secure online payments through third-party gateways such as Payfast.
• Collect analytics to understand how users interact with our website and improve content.
• Display relevant advertisements and marketing messages based on browsing behaviour.

We do not use cookies to collect sensitive personal information such as payment card numbers, ID numbers, or passwords.

4. Types of Cookies We Use

Below is a breakdown of the cookie categories used on our website:

4.1. Essential Cookies

These cookies are necessary for the operation of our website and enable you to:

• Navigate the site and use its features.
• Log in to your account and manage your profile.
• Add products to your cart and complete purchases securely.

Without these cookies, certain features (such as checkout) may not function properly.

4.2. Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting information such as:

• Pages visited
• Time spent on pages
• Error messages encountered

We use tools like Google Analytics to improve the site’s usability and product offerings. All data collected is aggregated and anonymous.

4.3. Functionality Cookies

These cookies allow the website to remember your preferences and enhance your experience. For example, they help us remember:

• Your language or region settings
• Products you viewed or added to your wishlist
• Login credentials (if you choose to stay signed in)

4.4. Advertising and Targeting Cookies

Spare24 may use advertising cookies to:

• Display relevant product promotions or remarketing ads across platforms (e.g., Google, Facebook).
• Measure the effectiveness of marketing campaigns.

These cookies may be placed by third-party advertising networks and used to build a profile of your interests.

5. Third-Party Cookies

Our website integrates with third-party services that may place their own cookies on your device. These include:

• Payfast – for processing secure online payments via Visa, MasterCard, American Express, and EFT.
• Google Analytics / Google Ads – for site analytics and remarketing.
• Facebook Pixel – for marketing and ad performance tracking.

We do not control third-party cookies and recommend reviewing the privacy and cookie policies of these providers for more information.

6. Managing and Disabling Cookies

You have full control over cookie preferences. You can:

• Adjust your browser settings to refuse or delete cookies.
• Use browser extensions or privacy tools to manage tracking.

Please note that disabling certain cookies may affect website functionality and prevent you from using certain services, such as completing a purchase or logging into your account.

Instructions for managing cookies:

• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: Tools → Options → Privacy → Cookies
• Microsoft Edge: Settings → Privacy, Search, and Services → Cookies and Site Permissions
• Safari: Preferences → Privacy → Cookies

7. Data Collected Through Cookies

While cookies themselves do not contain personal information, they may link to data that could identify you, such as:

• IP address
• Device type and browser information
• User login data (for authenticated sessions)

All such data is processed in compliance with the POPI Act, ensuring appropriate safeguards for confidentiality and security.

8. Consent to Cookies

When you first visit www.spare24.co.za, you will see a cookie banner asking for your consent to the use of cookies.
By clicking “Accept” or continuing to browse the site, you consent to our use of cookies as outlined in this Policy. You can withdraw your consent at any time by adjusting your browser settings.

9. Updates to This Policy

1. Spare24 reserves the right to update or amend this Cookies Policy at any time to reflect changes in technology, legislation, or business practices.
   Any updates will be posted on our website with the effective date clearly indicated. Continued use of our website after such updates will constitute acceptance of the revised Policy. The terms of this policy can be changed unilaterally at any time without your consent by Spare24.

 

10. Contact Us

For any questions, concerns, or requests related to this Cookies Policy, please contact us at:

Reach Folks (Pty) Ltd t/a Spare24

📧 Email: privacy@spare24.co.za
📞 Phone: 011 568 4187
🌐 Website: www.spare24.co.za