Terms and Conditions

TERMS AND CONDITIONS

Reach Folks (Pty) Ltd Trading as Spare24
Effective Date: 01 July 2025
Website: www.spare24.co.za

Email: hello@spare24.co.za

Contact number: 011 568 4187 (Head office) 

      012 004 1292 (Pretoria)

WhatsApp: 083 679 9742

1. INTRODUCTION

Welcome to Spare24, an online platform owned and operated by Reach Folks (Pty) Ltd (“Spare24”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, online store, and any related services, including the purchase of tyres and accessories (“Products”).

By accessing or using our website, you agree to be bound by these Terms and all applicable South African laws, including:

• Electronic Communications and Transactions Act, 2002 (ECTA)
• Consumer Protection Act, 2008 (CPA)
• Protection of Personal Information Act, 2013 (POPIA)
• Cybercrimes Act, 2020
• Electronic Communications Act, 2005 (ECA)

If you do not agree with these Terms, please discontinue use of our website and services.

2. COMPANY INFORMATION (ECTA COMPLIANCE)

In compliance with Section 43 of the ECTA, the following details are disclosed:

• Full Name: Reach Folks (Pty) Ltd trading as Spare24
• Registration Number: 2014/061014/07
• Telephone: 011 568 4187
• Email: hell@spare24.co.za
• Website: www.spare24.co.za
• Managing Director: Churchill Mabasa
• Main Business: Retail of premium tyres and automotive accessories online.
• VAT Registration Number: 4500265535

3. ACCEPTANCE OF TERMS

By using our website or purchasing products from Spare24, you:

• Confirm that you are at least 18 years old or legally capable of entering into binding agreements.
• Acknowledge that you have read and understood these Terms.
• Agree that electronic records, contracts, and communications are legally valid and enforceable under ECTA.
• These terms & conditions (including outlined policies) can be changed unilaterally at any time without your consent by Spare24

4. PRODUCTS AND AVAILABILITY

We offer a wide range of premium quality tyres for passenger, commercial, and performance vehicles and auto spare parts.
While we make every effort to ensure accurate product descriptions and stock availability:

• Product images are for illustrative purposes only.
• Availability may change without notice.
• We reserve the right to discontinue or modify products at any time.

5. PRICING AND PAYMENTS

All prices listed on our website are in South African Rand (ZAR) and include VAT, unless otherwise stated.

Accepted payment methods:

• Credit/Debit Cards (Visa, MasterCard)
• EFT (Electronic Funds Transfer)
• Secure online gateways such as PayFast or PayGate.

Payment Policy:

• Payment must be completed before goods are dispatched.
• We use encrypted payment systems compliant with the Cybercrimes Act and POPIA to safeguard your financial information.
• Fraudulent or suspicious transactions will be reported to authorities under the Cybercrimes Act, 2020.

6. DELIVERY AND SHIPPING

• Deliveries are available across South Africa.
• Estimated delivery times are indicated at checkout.
• Shipping costs are displayed before order confirmation.
• We are not responsible for delays caused by courier services or external factors beyond our control.

7. RETURNS AND REFUNDS

Our Return Policy complies with the Consumer Protection Act (CPA) and Section 44 of the ECTA.

You may return products if:

• They are defective or not as described; or
• You exercise your right to cancel within 7 days of receiving the goods (cooling-off period under ECTA).

Conditions:

• Products must be unused, undamaged, and in original packaging.
• Refunds will be processed within 10 business days of receipt and inspection.
• Certain products (e.g., custom or special-order tyres) may be non-returnable except in cases of defect.

Refer to our full Return Policy for details.

8. CANCELLATION OF ORDERS

• You may cancel an order before dispatch by contacting our support team.
• If the order has been shipped, standard return rules apply.
• We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud.

9. PRIVACY AND DATA PROTECTION (POPIA COMPLIANCE)

Your privacy is important to us. All personal information collected is processed in accordance with the Protection of Personal Information Act (POPIA).

We only collect personal data necessary to:

• Process orders and deliveries
• Communicate with customers
• Improve user experience and marketing

We will never sell or share your information with third parties without consent.

Refer to our detailed Privacy Policy and Cookies Policy for more information.

10. SECURITY AND CYBERCRIME PROTECTION

Spare24 takes all reasonable steps to ensure data and system security in line with the Cybercrimes Act, 2020:

• Our website uses SSL encryption for all transactions.
• We monitor for unauthorized access, malware, and phishing attempts.
• Any detected cybercrime or data breach will be reported to law enforcement and affected users.

Users are prohibited from:

• Attempting to gain unauthorized access to our servers or data.
• Using the website for illegal, defamatory, or fraudulent purposes.

11. ELECTRONIC COMMUNICATIONS

By visiting our website or communicating electronically, you consent to receive communications from us electronically and agree that such communications satisfy legal requirements for written communication under ECTA.

12. INTELLECTUAL PROPERTY

All trademarks, content, and material on this website (including logos, text, images, and software) are owned by or licensed to Spare24.
You may not reproduce, distribute, or modify any part of the website without written consent.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• Spare24 shall not be liable for indirect, incidental, or consequential losses.
• We are not responsible for errors or interruptions in website availability.
• Our liability in connection with any product purchase is limited to the purchase price paid.

14. NON-DISCRIMINATION POLICY

Spare24 upholds an equal opportunity and non-discrimination policy in compliance with South African law.
We do not discriminate on the basis of race, gender, religion, disability, age, nationality, or any other protected status in service delivery or employment.

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising shall be subject to the jurisdiction of the High Court of South Africa or another competent court.

16. CHANGES TO TERMS

Spare24 reserves the right to update these Terms and Conditions at any time.
Revised versions will be posted on our website with a new effective date.

17. CONTACT INFORMATION

For queries, complaints, or legal correspondence:
Email: hello@Spare24.co.za
Phone: 011 568 4187
WhatsApp: 083 679 9742

RELATED POLICIES

• Return Policy
• Privacy Policy
• Cookies Policy
• Payments Policy
• Non-Discrimination Policy