Non-Discrimination Policy

Non-Discrimination Policy

Reach Folks (Pty) Ltd Trading as Spare24
Website: www.spare24.co.za
Effective Date:  01 July 2025

1. Purpose and Commitment

At Reach Folks (Pty) Ltd, trading as Spare24 (“Spare24”, “we”, “us”, or “our”), we are committed to creating and maintaining an inclusive, respectful, and fair environment for all customers, employees, suppliers, and partners.

This Non-Discrimination Policy outlines our commitment to promoting equality and preventing unfair discrimination in every aspect of our business operations — including online sales, service delivery, marketing, and communication.

Spare24 operates in accordance with the Constitution of the Republic of South Africa, the Employment Equity Act (Act No. 55 of 1998), the Consumer Protection Act (CPA), 2008 (Act No. 68 of 2008), and other applicable laws that prohibit unfair discrimination and promote human dignity, equality, and fairness.

2. Scope

This Policy applies to:

• All users and customers of www.spare24.co.za.
• All employees, contractors, and agents representing Spare24.
• All third parties or business partners who provide services or interact with our customers, including payment processors such as Payfast, courier partners, and suppliers.

It governs all aspects of our operations, including:

• Product marketing and online advertising
• Customer service and complaint handling
• Account creation and management
• Payment processing and delivery interactions
• Employment and supplier relationships

3. Our Principles of Non-Discrimination

Spare24 strictly prohibits discrimination, harassment, or unfair treatment of any person based on — but not limited to — the following grounds:

• Race, ethnicity, or national origin
• Gender, gender identity, or sexual orientation
• Marital or family status
• Religion, conscience, belief, or culture
• Age or disability
• Language or social origin
• Political or other opinion
• Education level or economic status
• Physical appearance or health status

We affirm that all individuals are entitled to equal access to our products, services, and online platforms under fair and transparent conditions.

4. Non-Discrimination in Service Delivery

4.1. Online Services

Spare24 provides equal access to all users of our online store www.spare24.co.za.
No customer will be denied access to account registration, product availability, promotions, or services on the basis of any personal characteristic listed above.

4.2. Payment and Delivery

• We accept multiple payment options — including Payfast (Visa, MasterCard, American Express, EFT) and Speed Point card payments on delivery — with no discrimination based on the chosen method.
• All customers will receive equal treatment in delivery scheduling, customer support, and warranty service.

4.3. Pricing and Promotions

Pricing, discounts, or promotional offers will never be based on discriminatory criteria. All promotions will be applied transparently and uniformly in accordance with the Consumer Protection Act (CPA).

5. Non-Discrimination in Employment and Partnerships

Spare24 is an equal opportunity employer.
Employment, training, promotion, and contracting decisions are based solely on merit, qualifications, and business needs.

We do not tolerate discrimination, bias, or harassment in the workplace or supply chain. Our partners and suppliers are expected to uphold the same ethical standards and comply with South African labour and equality laws.

6. Accessibility and Inclusion

Spare24 is committed to ensuring that our website and services are accessible to all customers, including persons with disabilities.

We continually strive to:

• Improve website accessibility for screen readers and assistive devices.
• Provide clear, inclusive communication and support channels.
• Ensure that our customer service representatives treat all individuals with dignity and respect.

7. Harassment and Hate Speech

Spare24 maintains a zero-tolerance policy toward harassment, hate speech, or abusive behaviour on our platform or through our communication channels.

We reserve the right to suspend or terminate accounts of users who engage in:

• Threatening or harassing conduct toward staff or other customers
• Use of racist, sexist, homophobic, or otherwise discriminatory language
• Hate speech or incitement to violence under the Promotion of Equality and Prevention of Unfair Discrimination Act (Act No. 4 of 2000)

Such incidents may also be reported to relevant law enforcement or equality bodies.

8. Reporting Discrimination or Misconduct

Spare24 encourages customers, employees, or partners to report any instance of discrimination, unfair treatment, or harassment.

To report concerns:

📧 Email: hello@spare24.co.za
📞 Phone: 011 568 4187

All complaints will be treated confidentially, investigated promptly, and addressed in accordance with our internal disciplinary and compliance procedures.

9. Compliance and Legal Framework

This Policy aligns with and upholds the principles of:

• The Constitution of the Republic of South Africa, 1996 (Bill of Rights)
• Promotion of Equality and Prevention of Unfair Discrimination Act, 2000 (Act No. 4 of 2000)
• Consumer Protection Act, 2008 (Act No. 68 of 2008)
• Employment Equity Act, 1998 (Act No. 55 of 1998)
• Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013)
• Electronic Communications and Transactions Act (ECTA), 2002 (Act No. 25 of 2002)

Spare24 ensures that all policies, procedures, and communications comply with these statutes to guarantee fairness, dignity, and equality for all.

10. Continuous Improvement

Spare24 is dedicated to continuous improvement in promoting equality and inclusion. We regularly:

• Review our internal policies and website functionality for bias or accessibility barriers.
• Provide staff training on ethical customer service and non-discriminatory practices.
• Engage with our customers and partners to ensure ongoing fairness and transparency.

11. Policy Review and Updates

1. This Non-Discrimination Policy may be reviewed and updated periodically to reflect changes in legislation, technology, or operational practices.
   Any updates will be published on www.spare24.co.za, and continued use of our website and services will constitute acceptance of such updates. The terms of this policy can be changed unilaterally at any time without your consent by Spare24.

 

12. Contact Information

For questions or more information about this Policy, please contact:

Reach Folks (Pty) Ltd t/a Spare24
📧 Email: info@spare24.co.za
📞 Phone: 011 568 4187
🌐 Website: www.spare24.co.za