Privacy Policy

PRIVACY POLICY

Reach Folks (Pty) Ltd trading as Spare24
Website: www.spare24.co.za
Effective Date: 01 July 2025

1. INTRODUCTION

Welcome to Spare24, an online platform operated by Reach Folks (Pty) Ltd (“Spare24”, “we”, “us”, or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or make online purchases.

By using www.spare24.co.za, you agree to the terms of this Privacy Policy and consent to the collection and processing of your personal information as described below.

The terms of this policy can be changed unilaterally at any time without your consent by Spare24.

2. LEGAL FRAMEWORK

This Privacy Policy is governed by the Protection of Personal Information Act, 2013 (POPIA), which regulates how personal data must be collected, used, and stored in South Africa.
It also aligns with:

• Consumer Protection Act, 2008 (Act No. 68 of 2008)
• Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)
• Cybercrimes Act, 2020 (Act No. 19 of 2020)

3. INFORMATION WE COLLECT

When you use our website or create an account, we collect personal and non-personal information, including but not limited to:

3.1 Personal Information

• Full Name and Surname
• Contact Information (email address, phone number, delivery address)
• Billing and Payment Information
• Account login details (username, password)
• Vehicle or tyre details (optional, for product compatibility purposes)
• Identification or VAT information (if required for tax compliance)

3.2 Non-Personal Information

• Browser type and version
• Device information and operating system
• IP address and geolocation data
• Website usage patterns and cookies

We collect this data to enhance your user experience, process orders, and comply with legal obligations.

4. HOW WE COLLECT INFORMATION

Your personal information may be collected in the following ways:

1. When you create an account on www.spare24.co.za.
2. When you make a purchase or submit an order online.
3. When you subscribe to newsletters or marketing communications.
4. When you contact us via email, phone, or online forms.
5. Through cookies and tracking technologies used on our website (see Section 11).

5. PURPOSE OF DATA COLLECTION

Spare24 processes personal information only for legitimate, lawful purposes, including to:

• Process and fulfill online orders and deliveries.
• Communicate with customers regarding orders, accounts, and support.
• Verify identity and prevent fraudulent transactions.
• Improve website functionality, user experience, and marketing.
• Comply with legal, tax, and accounting obligations.

We will not use your personal information for any purpose other than what it was collected for, unless required or permitted by law.

6. CONSENT

By providing your personal information, creating an account, or making a purchase, you consent to:

• The collection, storage, and processing of your information by Spare24.
• The transfer of such information to authorized service providers (e.g., payment processors, couriers).

You may withdraw your consent at any time by contacting us at [Insert Privacy Contact Email], subject to legal and contractual restrictions.

7. HOW WE USE YOUR INFORMATION

Your personal information may be used to:

• Complete and deliver online orders.
• Send invoices, receipts, and transaction confirmations.
• Respond to queries or complaints.
• Provide warranty support (where applicable).
• Improve our products, services, and website content.
• Conduct analytics, performance tracking, and user behaviour research.
• Send marketing or promotional materials (with your consent).

8. SHARING OF INFORMATION

We do not sell or rent your personal information.
We may share limited data with third parties strictly for operational purposes, such as:

• Payment processors (e.g., PayFast, PayGate, Ozow)
• Courier companies for delivery and returns
• IT and website support providers
• Regulatory or law enforcement authorities (only when legally required)

All third-party service providers are bound by confidentiality and data protection agreements in compliance with POPIA.

9. DATA STORAGE AND SECURITY

Spare24 takes data protection seriously and employs appropriate technical and organizational measures to safeguard your information.

These include:

• SSL (Secure Socket Layer) encryption for all transactions.
• Password-protected user accounts.
• Firewalls and malware protection systems.
• Regular security audits and restricted staff access.

While we take every precaution, no online platform is completely secure. You use our website at your own risk and are responsible for keeping your account credentials confidential.

10. RETENTION OF INFORMATION

We retain your personal information only as long as necessary for:

• The purpose it was collected for;
• Legal and tax compliance; and
• Warranty or transactional support.

After this period, your data will be securely deleted or anonymized.

11. COOKIES AND TRACKING TECHNOLOGIES

Spare24 uses cookies and similar technologies to enhance your browsing experience and collect non-personal usage data.

11.1 What Are Cookies?

Cookies are small files stored on your device that help the website recognize your preferences and activities.

11.2 Types of Cookies Used

• Essential Cookies: Required for site operation and checkout functionality.
• Performance Cookies: Help us analyze website traffic and improve user experience.
• Marketing Cookies: Used to personalize promotions and advertising.

You can manage or disable cookies via your browser settings, though some features of our site may not function properly without them.

For more details, refer to our Cookies Policy.

12. CUSTOMER ACCOUNTS

Registered users may create accounts to manage orders and preferences.

• You are responsible for maintaining the confidentiality of your account credentials.
• Spare24 reserves the right to suspend or terminate accounts suspected of misuse or fraudulent activity.
• Account data can be deleted or updated upon written request to our Privacy Officer.

13. DIRECT MARKETING

We may send promotional offers or newsletters if you have opted in.
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

14. YOUR RIGHTS UNDER POPIA

Under the Protection of Personal Information Act, you have the right to:

• Request access to your personal information.
• Request correction or deletion of inaccurate data.
• Withdraw consent for processing.
• Object to direct marketing.
• Lodge a complaint with the Information Regulator of South Africa.

Information Regulator Contact:
📍 Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg
📧 Email: complaints.IR@justice.gov.za
🌐 Website: https://www.justice.gov.za/inforeg/

15. THIRD-PARTY LINKS

Our website may contain links to third-party sites.
Spare24 is not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review those sites’ privacy policies before sharing personal data.

16. WARRANTY INFORMATION

As Spare24 does not provide tyre fitment, any warranty on products purchased applies only if:

1. The tyre has not been used or fitted; or
2. The tyre was fitted by a recognized fitment centre following manufacturer specifications.

You may be required to share proof of fitment (e.g., invoice from a fitment centre) when submitting a warranty claim.
Please refer to our Return and Warranty Policy for detailed terms.

17. CHILDREN’S PRIVACY

Our website and services are not intended for users under 18 years old.
We do not knowingly collect personal information from minors.

18. POLICY UPDATES

Spare24 may update this Privacy Policy periodically.
Changes will be posted on www.spare24.co.za with the updated effective date.
Continued use of our site after any update constitutes acceptance of the revised policy.

19. CONTACT US

For any privacy-related questions, complaints, or data access requests, please contact our Information Officer:

Reach Folks (Pty) Ltd t/a Spare24

📧 Email: hello@spare24.co.za
📞 Phone: 011 568 4187
🌐 Website: www.spare24.co.za